FAQs

From the moment you place your order, there are two steps that commence:

Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes an additional 2–4 days.

Shipping time: This refers to the time takes for items to be shipped from our warehouse to the destination. This item is shipped directly from our suppliers and will take around 3-14 days to reach customers within the United States, 7-15 days to Europe & 20-25 days to the rest of world.

Shipping rates are calculated at checkout. Most orders are processed and shipped within two weeks. International shipping is available; however, the buyer is responsible for all associated costs, including customs fees.

What happens if I order more than one item?

Some items will arrive together, while others may arrive separately. 

Can I return my items?

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

Orders are eligible for a refund if returned in their original condition. Refunds will not be issued for damaged items. However, if your product was damaged during shipping or develops an issue within two weeks of delivery, you may return it to Auticraft for repair.

If your item is damaged or faulty, please get in touch.

Will I have to pay customs on my items?

This varies from country to country. The customer is responsible for any customs charges that may arise. 

Is your website safe to use?

Yes, of course! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.